The approach
How I work
Listen first
Before recommending anything I want to understand your goals, your timeline and what you're comfortable with. Quoting a rate and dropping you into the first program that fits isn't the same as doing the job.
Explain the why
This gets complicated fast. I'd rather over-explain than have you sign something you don't fully understand. People who know what's happening make better decisions and feel calmer doing it.
Communicate
You and your agent should never wonder where your loan stands. I'd rather tell you about a problem early than let it become an emergency two days before closing.
Solve, not decline
Not every file is straightforward. When something doesn't fit the obvious box, I'd rather work out what's possible than say no and move on.